You must contact Canada Post (or the Shipping Carrier used) to create an investigation case on the order being damaged. If the order you have received has been damaged due to transit. Our items are directly sourced from the Manufacturer and are in Sealed Factory Condition. If you are approved, then your refund will be processed, and a store credit will issued to you as a Gift Card. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Due to the volatile prices of collectibles we are market dependent thus are unable to provide price adjustments.
Exchanges must be accompanied by a proof of purchase. You have 15 days after delivery to request an exchange on unopened items. To complete your return, we require a receipt or proof of purchase. To be eligible for a return, your item must be unopened and in original condition and packaging.
